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Frequently Asked Questions

Select a category or question from our knowledge base:
Payments/ Returns (4)
  • Can I keep the free gifts if I return the product?
  • Can I call to order?
  • What is your return policy/ trial offer?
  • Do you accept Checks/Money Orders?
Shipping (1)
  • Do you ship outside of the United States?
Order Status/Tracking (3)
  • How can I track my order?
  • Why do I get an error message when I track my order?
  • Why didn’t I receive an order confirmation?
About The Your Baby Can Read Program (4)
  • Is it available in different languages?
  • Where can I find additional information?
  • Will this Program benefit children over the age of 5?
  • Why should a baby start at just 3 months?
Miscellaneous (1)
  • Is early reading placing undue pressure on the parents and babies? Shouldn’t babies just play?
How the Program Works (1)
  • Are the babies simply memorizing the words or are they actually reading?
Tips / Recommendations (2)
  • How can I help my active child focus on the videos?
  • How long should my child watch the DVDs?
Customer Service (1)
  • How do I Contact Customer Service?

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